The customer service of

We are there, when you need us

You would like to get to know our company, you have a question about your order or you need some more information about the product range of We will be glad to give you the necessary information. You may contact our support team by telephone or by e-mail. On working days, every mail is being responded to within a few hours. If you have a question about your order, please keep the order number handy that starts with PIE– Thank you very much!

Mon-Fri: 7:00 am – 11:00 am / 11:30 am – 3:30 pm

In most circumstances, our service team will be able to respond to your request within 24 hours on working days.

Further contact options

0049 9602 94419-10

 Postal address
puzzle & play GmbH
Auf der Haide 2
92665 Altenstadt/WN

Altenstadt in Europe

We are based in the heart of Europe, in a sympathetic small Bavarian town with the name Altenstadt an der Waldnaab. Our company is located in a high-developed business area surrounded by beautiful forests and a wild river called the Waldnaab. If you come to Europe and visit Munich and Prague – the two most beautiful cities of all – you should make a stop in our area and enjoy the relaxing sound of floating water among rushing trees. If you want, you may even get by and drink a cup of tea with us.